Last Updated: 2026-01-24

At LogicIQ, we provide open-source infrastructure tools and professional support services. This Privacy Policy explains how we collect, use, and protect your information when you visit logiciq.ca or use our support portal at helpdesk.logiciq.ca.

1. Information We Collect

To provide paid support and manage your account, we collect the following:

  • Account Information: Name, email address, company name, and job title.
  • Payment Data: We use third-party processors (e.g., Stripe) to handle payments. We do not store your full credit card details on our servers.
  • Support Interactions: Any information you provide in support tickets, including logs, configuration snippets, and screenshots.
  • Technical Data: IP addresses, browser type, and usage data collected via cookies to improve portal performance.

2. How We Use Your Information

We process your data based on contractual necessity (to provide the support you paid for) and legitimate interests:

  • To authenticate your access to the helpdesk.
  • To troubleshoot and resolve technical issues with LogicIQ tools.
  • To process subscription renewals and billing.
  • To send critical security advisories related to our open-source projects.

3. Data Sharing & Third Parties

We do not sell your personal data. We only share information with essential service providers:

  • Payment Processors: To securely handle your subscription payments.
  • Hosting Providers: Our helpdesk infrastructure is hosted on [e.g., AWS/DigitalOcean/Azure].
  • Legal Requirements: If required by Canadian law or to protect our legal rights.

4. Data Retention

  • Subscription Data: Retained for the duration of your active contract plus [e.g., 7 years] for tax and audit purposes.
  • Support Tickets: Retained for [e.g., 2 years] after closure to provide historical context for future issues, unless you request deletion.

5. Your Rights (PIPEDA Compliance)

Under Canadian law, you have the following rights regarding your personal information:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can ask us to update or fix inaccurate information.
  • Withdrawal of Consent: You may opt-out of non-essential communications at any time.
  • Challenging Compliance: You have the right to address concerns regarding our data handling to our Privacy Officer.

6. Security Safeguards

We implement industry-standard security measures, including TLS encryption for all data in transit and at-rest encryption for our databases. Access to support tickets is restricted to authorized LogicIQ engineers on a “need-to-know” basis.

7. Contact Us

For any privacy-related inquiries or to exercise your data rights, please contact our Privacy Officer at:

LogicIQ Support Team Email: [email protected]